Refund policy

RETURNS & REFUNDS
At EXODEX STORE, customer satisfaction is important to us. We strive to ensure that every order arrives as expected.

Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 14 days of delivery.
To help us resolve the issue quickly, please provide clear photos or videos showing the problem.
Depending on the situation, we may offer a replacement, store credit, or a full refund.

Lost Packages
If your package is confirmed lost in transit, we will offer a replacement or full refund.

Returns
Due to the nature of international fulfillment and shipping, customers are generally not required to return products before receiving a refund or replacement.
Return requests will be reviewed on a case-by-case basis.

Non-Refundable Situations
Refunds will generally not be issued for:
Change of mind after purchase
Incorrect product selection by the customer
Incorrect shipping information provided by the customer
Delivery delays caused by customs, weather conditions, or local courier services
Orders marked as delivered by the carrier

Refund Processing
Once approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Contact Us
For any questions regarding refunds, returns, or order issues, please contact us:
supportexodexstore@gmail.com